Complexity can work - but is it still complex?

Ashby's Law

"The larger the variety of actions available to a control system, the larger the variety of perturbations it is able to compensate."

Franz Reiter

"To master complexity one must be complex. To deal with risk, one must be able to accept risk."

These two quotes are containing nearly the entire context of 21st-HR processes, the design and implementation of them.